It happened again. Or rather, it didn’t happen, again.
You’ve just discovered that your employee has failed to do *that thing* again.
You feel the frustration rise up. You’ve told them countless times. You’ve reminded them.
Maybe you’ve even made them a checklist or set calendar reminders to ensure the job is getting done. And still…..
It's time to ask better questions that lead to better results...
- Take the guesswork out of what to say
- Prepare for hard conversations the right way
- Come from a place of curiosity
By asking questions, you’ve created a pattern interrupt that puts you into a whole new conversation.
The key here is to:
- Listen deeply to what your employee is telling you with their words
- Listen for what they aren’t saying
- Evaluate their body language to gauge their receptivity and engagement
Use your best reflective listening skills to get to the root of the issue.
You may face excuses or the distress signal of an employee who’s overwhelmed by everything on their plate. Prepare to respond accordingly. NOTE: How you respond will dictate the success rate!
Get Your Copy of Ask, Don't Tell: Better Questions For Better Results